Contact Us

How to Contact Customer Service

Call us:

Australia: Call: 0410322311

International: Call: (+61) 410322311

Customer service Hours:

Monday - Friday           8:00 am to 5:00 pm AEST

The best way to contact us is via email (uggsales@ugg.com.au) or via the "chat with us" link on the bottom of the page)

Email us:

Changes to your order: uggsales@ugg.com.au
Your order status and shipping info: uggsales@ugg.com.au
Exchanges and returns: uggsales@ugg.com.au
Availability of products: uggsales@ugg.com.au
For all other enquiries: uggsales@ugg.com.au

 

Factory Outlet

The general public is more than welcome to visit our factory in Braeside, but please contact us prior to visiting. Here we have our manufacturing, offices and showroom all under one roof. Come on in and see the great work we do, have a feel of our boots, try them on and even custom make your own pair.

 1/20 Capital Court

Braeside, Victoria 3195
Australia

Call: 0410322311

Accessible for Disabled.

Open To Public

Monday - Friday

10:00 am to 2:00 pm AEST

Saturday (April to December) 10:00 am to 2:00 pm AEST
Sunday Closed

 

Braeside is located about 26km south east of Melbourne’s central business district and is predominately an industrial area surrounded by the Bayside suburbs of Mordialloc, Parkdale and Mentone whilst it also borders with Keysborough, Dingley Village and Aspendale Gardens.

From Melbourne CBD getting here should take approximately 30-40 minutes via the M1 (tolls) and approximately 50 minutes via Nepean Hwy. Depending on traffic conditions these times may alter.

From the Mornington Peninsula via the M11 or Nepean Highway you should reach us in about 45-50 minutes.