Returns & Exchange Policy

Returns

We do not accept returns for buyers remorse or customers that have simply changed their mind, or orders shipped overseas.

We are also unable to accept returns or exchanges for items that are made to order (most of our boots are made to order items), items that are on sale or items that are end of production.

Exchanges within Australia

If an item does not fit, it may be exchanged only, and the exchange must be within 30 days of purchases. This only applies to items that have not been worn or used and must be returned in brand new condition.

Any items sent back for exchange must be sent back in brand new condition with all labels attached. We do not accept items that have been worn or damaged.

Please contact us at uggsales@ugg.com.au with your order name, order number and exchange information to request the procedure of exchanges.

Once an exchange is initiated you must send the item back at your expense. We then charge postal costs ($25 + gst) to send them back out to you.

Exchanges - International

 All Ugg boots that ship overseas have a rear label specific to the region they ship to. For example boots shipped to the USA have a specific label that differs from the UK, or Europe etc.

As such Ugg boots shipped internationally are custom made for the requested region and as such are unable to be returned or exchanged.

Exchanges/Returns on Custom Made Orders

We do not offer exchanges or returns on custom made orders.

Exchanges/Returns on Clearance Sale Items

We do not offer exchanges or returns on clearance sale items.

Manufacturer’s Warranty

You can shop with complete confidence from us knowing that you are covered by our Manufacturer’s Warranty. We will provide a replacement if your boots have a manufacturing defect or fault. We will examine the length of time you have had your boots, their general condition/use and the nature of the defect/fault.

For any concerns which you may have regarding your purchase, we encourage you to contact us; you will be pleasantly surprised to discover we are human! We are also customers when we aren’t working here!

We will always work together with you to ensure there is a favourable and a fair outcome.

What isn’t covered by our warranty?

We don’t like fine writing and complicating things for our customers. Just a few common sense things which we are certain you will agree with; Our warranty does not cover the following:

General wear and tear

Intentional or accidental damage to products

Using your sheepskin boots in a way which would shorten the lifespan of them or damage them – this may include walking in muddy areas or terrains that may damage your boots.

Loose wool or “fluff” (this may be present for the first few days but will subside with a few days of wear). This does not represent a faulty pair of boots or a sub quality pair of boots.